Harry is a coach, consultant and speaker on organizational transformation. He authored the book, Creative Selling In The New Economy and is working on two new books entitled A Whole System Approach To Transforming Your Dealership: The Customer Experience, The Loyalty Connection. Harry is also the creator of a number of training programs, transformation tools, assessment instruments and worked on the development of the U.S. Army's first web-based training program. He logs over 100,000 air miles a year working on empowering leaders and senior industry executives to develop value-driven organizational cultures that builds human capital, strengthens financial performance and supports sustainable loyal customers. His insights into organizational development span over 25 years of serving as a consultant and coach to such major brands as Aon, Hilton Hotels, Porsche, Honda, Acura, City National Bank, Mitsubishi Corporation, Mercedes-Benz, Cadillac, GMC, Chevrolet and many more. He challeng