Experienced professional in the area of Project Management, Operations Management and Customer Service with background in International Private Banking and Tech start-up. • Project planning and reporting • Team hiring, training and collaborating • Customer experience strategy • Manage customer service and provide multi-language support via email and chat • Presentation delivery and design • Scrum and Agile Project Management • Trello, JIRA administration • Proficiency in the pack office • Excellent ability to understand customers’ needs • Solutions-oriented and creative problem solver and • High attention to details • Strong interpersonal and communication skills • C1 in English and Italian, • Native language: French