Over 20 years of experience in the information technology industry. Expertise in creating professional / solution service organizations to ensure smooth delivery of products and services to customers. Focused on creating and modifying business processes to ensure scalability, reduce redundancies and enhance customer experience. Used instructional design methodologies to effectively create and train adults as a training specialist. Focus was on Project Management, Customer Service, Training and Professional Service teams. Developed strategic selling programs for Global 1000 companies and managed the implementation of these systems with the KLA Group. Successfully started and managed solution service organizations for both TeamShare (a web-based workflow management company) and Research Systems (a scientific data analysis and imaging company), as Director of Solution Services and Professional Services,. In both situations, new revenue streams were created in the way of implementation, consulting and training services for Global 1000 companies, increasing both organizations overall revenue by 35 to 40% within a two year period. Serviced as Lead Sales Engineer and Software Developer at IBM and Martin Marietta Aerospace. Specialties Leadership & management with revenue / profit responsibilities Developing customer focused teams & processes Project & Process Management Instructional Designer Training Specialist Solution/Consultative Selling Presentation development & delivery Leading & working with cross-functional teams Needs assessments & analysis Ability to build & maintain customer relationships Sales support Coordinate outside consultants