Over 12 years of experience in IT, working in several areas, such as Governance, Project Management, Engineering, IT Operations and Business/Commercial. Advanced knowledge and involvement in IT Service Management and IT Governance, including Implementation, Management, Consulting and Audit. Acting in huge national and international companies, with complex projects and dynamics environments. More Skills: Cobit, ITIL, IT Governance, ISO, ISO9001, ISO 20000, ISO 27001, Lean Six Sigma, SOX, ISAE 3402, User Experience, Scrum, Agile, Design Thinking, Project Management, PMI, PMP.