Hi, my name is Nicolai, I'm a project manager with a focus on customer service and customer journeys. A well-thought customer journey can be used to create significant and copy-resistant differences and thus constitute key elements in the companies' differentiation and positioning. Many customers consider, remember and highly recommend a company based on the company's behavior and actions. From what it does, and from the service it provides. I will help you make a complete plan for your customer service, in collaboration with you. The core of this is therefore collaboration where, with the help of various tools, I help you improve your customer service, find your important touchpoints and how best to implement them.