Excellent communication skill, analytical skill and observation skill. Efficiently handled CSAT program based on Six Sigma Green Belt A keen strategist & implementer with expertise in managing global delivery frameworks and new technology implementation projects for streamlining related activities as per the quality standards Experienced in handling numerous process enhancement projects encompassing support to delivery teams for identifying high impact Lean Six Sigma projects and Service Transformation initiatives, successfully migrated and managed operations for various channels of delivery centers for US and UK clients Skilled in handling high severity incidents and calls along with escalation handling skills to ensure service availability with minimal delay and impact and in adherence to Service Level Agreements, towards ensuring smooth operations of an infrastructure environment An effective leader with demonstrated abilities in training & motivating cross-functional and geographically dispersed teams to maintain deliverable as per the SLA for performance and operational excellence