IT professional for 5 years, having previously worked as a Technical Support to International clients and currently a Project Manager. Possess impeccable written and verbal communication skills and excellent problem solving skills. Professional Experience - Develop or update project plans for information technology projects including information such as project objectives, technologies, systems, information specifications, schedules, funding, and staffing. - Prepare project status reports by collecting, analyzing, and summarizing information and trends. - Initiate, review, or approve modifications to project plans. - Monitor or track project milestones and deliverables. - Monitor the performance of project team members, providing and documenting performance feedback. - Answer user inquiries regarding computer software or hardware operation to resolve problems. - Develop training materials and procedures, or train users in the proper use of hardware or software. - Answer user inquiries regarding computer software or hardware operation to resolve problems.