Consulting professional with practical experience in tasks contributing to organization’s business and operational efficiency. Skilled in following areas: 1. Operational efficiency management: methodology; business process audit and optimization. 2. Business process automation: mapping needs; score card based methodology of supplier selection; business case; technical requirements; implementation strategies. 3.Change management: implementation road map; soft & hard training programs; interactive training tools (MS Office based); follow up. 4.Project management: concept; development; technical requirements; management; implementation to different layers of business structure; follow up 5. Program management: project portfolio identification using enterprise strategy as basis; business case. 6. Customer experience management: analysis; continuous management (checklists, KPIs, etc.); link to motivation. 7. CRM interface design: mapping interface functional design based on organization business processes.