Administrative: Adeptly handle administrative matters including screening calls, managing calendars, planning meetings, making travel arrangements, composing documents and organizing offices for efficiency. Communications: Interact professionally with all levels of staff and maintain the highest level of confidentiality; known for tact and diplomacy in handling sensitive issues. Computers: Considered a “power user” of Microsoft Office; quickly learn and master new technology. COMPUTER SKILLS Microsoft Programs: Word, Excel, PowerPoint, Access, Outlook, Publisher, SharePoint Accounting & CRM: QuickBooks, Peachtree Pro Accounting, Oracle's PeopleSoft CRM, Sage ACT! Operating Systems: Windows (all versions), Mac OS X