2 years of (freelance) proofreading
3 years of Administrative work, Encoding, Auditing
1.5 years as Cashier
- Basic MS Office proficiency (Word, PowerPoint, Excel)
- Performed financial calculations such as ( SOA ) amount dues, interest charges, balances and discounts.
- Developed new filing and organizational practices, suggested a new tactic to persuade cancelling customers to stay with the company and Implemented rules and guidelines within the assigned branch/location for better operations.
- Answered incoming calls resolving issues and concerns with both clients and billing department.
- Trained and supervised new employees (by department), ensuring they will perform assigned tasks on scheduled deadline of reports.
- Performed administrative functions, overseeing department inventory, formulating effective strategies to enhance the operating system, undertaking performance evaluation.
- Managed accounts and perform bookkeeping.
- Creating reports and balance sheets that document overall profits and losses, Recording and tracking payments in databases and Updating client accounts based on payment or contact information.
- Reconcile financial books including incoming and outgoing funds.