• Solutions-driven professional with BPO experience that range from Operations,

Performance Development through quality assurance and Demand

Generation. Partnering with the leadership team to ensure optimized

performance through continuous skill and process improvements.

• Customer-focused, highly organized self-starter with effective customer- service skills

and demonstrated ability to manage technical aspects and pre- sales projects, architect

tailor-made customer solutions, build relationships, communicate solution strategy and

product offerings, and provide technical expertise, support to sales and customers.

• Resourceful, creative problem-solver with proven aptitude to analyze and

translate complex customer requirements and business problems and

design/implement innovative custom solutions.

• Motivated achiever who exceeds goals.

• Articulate communicator who can fluently speak the languages of both people and

technology, blending technical expertise with exceptional interpersonal skills while

interacting effectively with customers, sales staff, adept at delivering presentations

and demos.

• Experienced Virtual Assistant