I have extensive experience in process mapping, process creation and process writing, user guide writing and editing, quality manual & business process writing and editing, editing and creating graphic designs in Illustrator and Photoshop, and proofreading all manner of written material. I create and edit web content, user guides, training materials, and create training materials using many programs including PowerPoint. I consult on software usability, GUI design and usability, web content rewrites and web design. I have ten years' experience as a technical writer, business analyst and IT risk analyst and have also published my own personal writing both online and in print.