I have worked as a customer service representative for 3 yrs.I handled complaints resolutions as an Assistant Manager for 10+ yrs.With these I know how to provide excellent customer service. I was also privileged to have been certified to respond to email correspondences. As an Assistant Manager I give attention to detail and knows how to manage time. I see to it that I always meet expectations and most of the time exceeds it. I have back office work experience handling emails and complaints. I would treat my employer as my customer, thus guaranteeing excellent service.