Analytical and performance-oriented professional with ongoing Masters of Computer Software in Engineering Management from Strayer University. Equipped with extensive knowledge of administering quality operations, identifying and mitigating risks for non-compliance, training employees on adherence issues, maintaining the confidence of customers, and implementing company policies and procedures. Capable of regularly assessing infrastructure to assure quality standards, handling day-to-day IT operations, and developing new procedures and strategies to increase efficiency. Excel at protecting proprietary data through regular security updates and presenting IT key performance indicators to non-technical stakeholders. Outstanding communication and problem-solving skills with the ability to interact with multiple levels of the organization. Proficient in learning and mastering new skills, techniques, and technologies and serving stakeholders with professionalism. Areas of Expertise include: • IT Operations Management • Quality Analyst Support • Customer Satisfaction • Compliance & Procedures • Testing & Optimization • Revenue Enhancement • Accurate Records Maintenance • Workflow Planning • Key Relationship Building