I am an experienced Quality Assurance engineer and tech support lead in the IT industry.
I have more than 3 years of technical support experience, 3.5 years of manual testing experience, and more than 2 years of QA automation experience.
If you really wish to enhance overall QA and its process in your projects, feel free to get in touch.
Below are the tools and techs I am experienced with.
Bug and task handling: Jira, Zendesk, Freshdesk
Documentation: G suite, Confluence
Cross-browser Testing: Browserstack
Database: Postgresql and MongoDB with Datagrip
API Testing: Swagger, Postman & cURL
Automation Scripts: Cypress and basic JS with node framework
Reports and data: Spreadsheet and excel with functions like lookup
Communication: Slack, Email, Hangouts, Zoom, Meet, Google Teams, Google Calendar
Mass Emails: Yet Another Mail Merge (YAMM)
Leadership: Certified Project Manager, Tech Support Team Lead, Data Annotation Lead, Associate Project Manager