TECHNICAL EXPERTISE Telecom Amdocs Rating & Billing systems (ensemble), MSF/MPS, Invoicing Systems. Customer Service management. AR & Collections. Languages/ Scripting Shell Scripting, SQL and C/C++. Testing Tools Mercury Quality Centre, Rational Clear Quest, Borland Caliber RM, Control M, Selenium, UFT Network/Telecom Software Toad, SQL Developer, AMC, Ensemble. Amdocs Order Management, WINSCP, Putty, CSM, Custom CDR editing tools. Platforms Windows and Unix. Database MS-Access, Oracle 9i/10g, CQ7 Other Utilities Office 9x/2000, MS Office Tools