I am hardworking, flexible and enthusiastic individual who has over 10 years of experience in giving professional, efficient and high quality of service to International Banks and Call Center Company. I am skilled in doing Quality Assurance/analyst on Executive Office Complaints, Fraud and Collections Bank processes. These include checking and ensuring quality standards are met on the end to end processes of voice and non-voice tasks for Australian and US bank clients. Also, I have gained relative skills in providing great customer service to US credit card customers. I can handle basic issues to solving complex issues via email, live chat, inbound/outbound phone support. I am well versed in the English language and very keen to details. I am also self-reliant and passionate with my work. I look forward to working with you in providing excellent Quality assurance and provide the best possible customer support to customers! I am a full-time freelancer and can work Australian or U.S. business hours