I've been a Quality Analyst for 11 years and a Trainer for a year handling different LOB's like email,chat and voice. One of my proudest project is Data finder where in my previous client gave me commendation for creating a very useful tool. This project helped our agent be more efficient and made sure that targets will be met on time. I've been in the BPO industry for more than 10 years and is now looking for a great opportunity in Online world. I have the right combination of skills and experience and will make sure that client will get 110% Satisfaction