I own quality improvement, creating world class automation for regression and feature testing, and also deliver high-level test and automation strategy for InterContinental Hotel in-house built CRM application that serves ~1.2M guests per day I own critical differential experience that my client owns like contextual guest experience based on guest preferences, past stay details across the hotels. This experience increased hotel profit by 61% over the last 1 year Incorporated baseline investigation into test strategy, so that the bugs can be sent to respective engineer in a shorter SLA, this improved our overall SLA to resolve a bug by 25% Built a token service that is based on heuristics of the application usage, which can help to flag unexpected usage patterns that can help security, compliance teams and also find bugs in corner cases. We use a combination of AWS Elastic Search, AppDynamics to monitor and alert I lead a team of Quality Assurance engineers to accomplish the program goals and objectives while providing the staff with the appropriate level of guidance and strategy Certified scrum master handled multiple iterations and releases of product roadmap, feature development, compliance, customer/developer engagement, new region deployments Built a test strategy, automation to support continuous delivery goals that will keep the business competitive Professional Certificates – PSM 1, ISTQB, Six Sigma Green Belt Tools and Technologies – Rally, HP UFT (QTP),HP ALM, SOAPUI, Jmeter, Jenkins, Appdynamics, Selenium , Continuous Integration, AWS ElasticSearch