Keywords: Database Management, T-SQL,Data Integration,ETL, BI Reporting, Data Analysis, Data Visualization, Report Automation, PowerBI, Excel. Pull large datasets from multiple internal and external sources, including databases, information systems; integrate, structure, analyze and visualize the data, as well as present the information as slides, reports and dashboards, etc. Review and monitor agent’s performance, assess individual production to define the problem, responsible for creating an end-to-end test plan; execute the plan and manage all activities in the plan to endure that all the objectives are met. Based on requirements identified, develop BI Reports with KPIs, metrics, graphs, root-cause analysis and actionable recommendations to response to network incidents, problems and changes for executive review: tool used include: SharePoint, AWAS, Azure and SQL Server, SQL server Integration Service (SSIS), PowerBI, Azure database, Visual Studio, Excel, etc. Collaborate with Team leads, Operation Program Managers and client to handle the current business issue. Review and design the material for training and quality improvement.