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Administrative & Secretarial Customer Service & Account Management

Quality Assurance Analyst - BPO

$8/hr Starting at $100

Involves providing insights to the Account Manager and Client, preparing and presenting business reports, auditing completed calls, chats, and emails, conducting silent call monitoring and side barge, assisting in training, auditing CSAT, identifying DSAT drivers, and creating weekly reports with valuable insights.

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$8/hr Ongoing

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Involves providing insights to the Account Manager and Client, preparing and presenting business reports, auditing completed calls, chats, and emails, conducting silent call monitoring and side barge, assisting in training, auditing CSAT, identifying DSAT drivers, and creating weekly reports with valuable insights.

Skills & Expertise

AnalyticsClient AssessmentClient Issue ResolutionCustomer ServiceEmail ServicesFreshdeskPhone SupportQuality AssuranceTrainingZendesk

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