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Quality Assurance Analyst

$5/hr Starting at $25

- Provides actionable data to various internal support groups as needed. - Coordinates and facilitates call calibration sessions for call center staff - Uses quality monitoring data management system to compile and track performance at team and individual level - Performs call and chat monitoring and provides trend data to site management team - Proficient with Microsoft Office (intermediate Word, basic Excel - Ability to multitask and successfully operate in a fast paced, team environment - Focus on quality and customer service

About

$5/hr Ongoing

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- Provides actionable data to various internal support groups as needed. - Coordinates and facilitates call calibration sessions for call center staff - Uses quality monitoring data management system to compile and track performance at team and individual level - Performs call and chat monitoring and provides trend data to site management team - Proficient with Microsoft Office (intermediate Word, basic Excel - Ability to multitask and successfully operate in a fast paced, team environment - Focus on quality and customer service

Skills & Expertise

AnalyticsChat SupportCustomer ServiceData ManagementManagementMicrosoftMicrosoft WordPhone SupportQuality AssuranceVisual Basic

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