Resourceful Call Center Representative who consistently meets and exceeds productivity goals. Proven capacity to troubleshoot issues to resolve issues quickly. Maintains high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer Loyalty.
Analytical Call Center Quality Analyst who believes that good customer service can be achieved by analyzing performance number. Adept at training new customer service representatives, delivering accurate reports and developing effective training courses. Specializes in insurance related call centers.