• Ability to independently lead a team of quality associates and drive Quality culture within the process • Reports – ability to work on data and generate various types of reports and analysis • Understanding of the Business requirement and capability to address issues at various levels • Eye for details and aggressive in plan execution/implementation • Confident and capable to interact/manage and handle clients • Patience while giving feedback, open to change, multi-tasking skills, interpersonal skills • Drive improvement initiatives at the process level