I have 5 years experience in quality assurance and Customer Relations. I will be your secret shopper and test your employees skills and Patience. I will fill out a questionaire with the findings based on specified criteria to keep in employee files. Do you want to see if you truly provide good customer service or if your employees are using training or need more? I will call or online chat posing as a customer and test them in any way you request. All calls may be recorded and I will read a script or test them to your specifications. I will never reveal my identity or that I was hired to do so and I am willing to sign confidentiality agreements.