I am a person with a day to day background in the business process outsourcing industry for the past 3 years of my life. My expertise comes in with quality as I was working before as a Quality Assurance Analyst. More profoundly, I have a lot of background as well as a Call Center Agent or a Customer Sales Representative for voice and non-voice campaigns. I know I still have a lot to learn and I'm open to learning for my own growth and development in this field