• Takes ownership of the Quality processes. • Analyses results of training over time and makes recommendations for improvements. • Updates and sends QA reports to client, covering evaluation and audit results, as well as other quality details. • Manages and develops team for the assigned programs through classroom assessments, certification, coaching and structured consultations. • Enforces discipline among staff; documents infractions of company rules by accomplishing an Incident Report form, as necessary; submits the IR form to the Human Resources Department for processing.