I’ve been with the BPO industry for over 9 years, handling several accounts as a Customer Service Associate (Telco and Automotive) and Real-Time Analyst in Workforce Management. I have experience in basic troubleshooting, up-selling, appointment setting to general customer care. I am friendly, approachable and very career-driven. I am self-motivated, is able to multitask and a reliable person to work with. I am dedicated to achieving customer satisfaction as well as meeting or surpassing company expectations. I am able to focus on projects, develop strategies and meet or exceed deadlines. Strong rapport with personnel, customers, and associates based on knowledge, professionalism, and integrity. Focused and solution-oriented with the ability to consistently exceed both client and management goals.