I am a well-experienced IT Technician with advanced hardware and software troubleshooting capabilities. An expert in Service and Incident management with a certification__ITIL v3 Foundation 2011. I can provide remote services using TeamViewer, VNC, Google Desktop, Goto Assist, Boomgar, Windows remote desktop, SCCM, etc. I have a solid experience in windows environment that includes: user account management using Active Directory and Microsoft Exchange, Microsoft Office applications, VPN, Network and Internet connection issues, application installations, OS installations (remote or onsite), SCCM, Citrix and all other IT related issues/queries. I train my colleagues/new hires in technical aspect and creates work instruction documents for the support page/knowledge based portal. I build computers from scratch.