GEEK AND MORE - USA Sales and Manufacturing to ensure the smooth communication and execution during system deployments and new market introductions. Remote Marketing, Advertising & Public Relations Junior Help Desk / IT Support Specialist EXP REALTY November 2003 to April 2008 Provided technical and software support for PC, MAC and mobile devices (iOS and Android OS) via a ticketing system, video conference, phone support and web video call on the cloud. Provided technical support for software problems (voodoo and web-based applications) successfully by recreated the reported issues, applied diagnostic techniques to identify problems, investigated causes and recommended the solutions. Participated in special projects as required while training business and non-business users on how to use the software. Worked with engineers and programmers to create patches for current software issues and fixes for future versions. Stayed abreast of all new software features and changes, other software releases (including ie, Firefox, Vista, Mac OS, ioS iOS Correct spelling? , and Android) which would directly affect ooVoos performance. Recommended the hardware and software solutions and upgrades using established procurement processes. Demonstrated proficient and expert knowledge of current server, desktop, and laptop hardware systems, network, and desktop operating systems and firm-wide standard applications and utilities. Assists in the delivery of services as it relates to installation, configuration and troubleshooting of computer systems, printers and network connectivity, (e.g., Washington to District Office connectivity, Internet, remote acc