Hello. I am a experienced Professional with 13 years of hands on experience of Reporting & Insights generation, Data Analysis and Dashboards Creation using MS Excel in one of the leading Telecom companies. Also have expertise in Contact Center Backend operations (Inbound Traffic Routing, Reporting & Analysis, Forecasting and Workforce Scheduling). With the expertise in hand, can perform any assigned job related to following: 1: Reporting Dashboard Creation 2: Data Analysis 3: Microsoft Excel 4: Microsoft Word 5: Forecasting 6: Workforce Scheduling 7: Data Entry