Betty Gravlin, CEO of Write Concepts, holds a Masters in Business Administration (MBA) degree from Southern Illinois University - Edwardsville and an English degree from the University of Arkansas. She understands accounting methods, auditing, and finance. From her years of personal experience as a software technical writer, she has learned about call centers, process control, aircraft and apparel manufacturing. In short, any industry is within her capabilities. Betty Gravlin, a software Technical Writer with 25+ years experience, can manage your documentation project through the planning, design, research, writing, review, revision and publishing phases. She can write user manuals that are clear and concise and that meet the needs of your users. She is skilled in the tools needed to get the job done. She understands your business information needs. She can deliver information in the most useful format. Ms. Gravlin designed and wrote software user manuals and online documentation fo