November 2016- March 2017 Outsourced.ph (Part Time Researcher for Focal Attractions Australia) • Analyze news stories to ensure relevant updates are picked up and reflected in the database • Ensure the quality and accuracy of all information researched • Liaise closely with the Publisher to ensure timely submission of data at the right quality • Other administrative duties as required March 2016- September 2016 (UPWORK) • Remote staff doing data entry, lead generation, order processing, translation and other fixed prjects. 2015 June- November 2015 Nasdaq OMX (Business Analyst- contractual) • Manage the enhancement log, oversee incoming requests and requirement completeness • Manage the Customer Master governance process and projects to improve overall accuracy and data integrity • Define and document business processes and enhancement requirements. Manages through the project lifecycle • Acts as a liaison between end-users, system owners, product owners, technical analysts, and the Project Team 2013 April- August 2014 Citco International Support Services Limited ROHQ Trade Processor • Entry Of all trade activities within the global business unit, meeting established timelines 2009 February- 2012 September JP Morgan Chase & Co • Research analyst for Chase Auto Finance Manila Key Responsibilities • Process both monetary and non monetary work cards submitted by Collections, titles, Customer Service (back office support entire CAF department). Non monetary work cards such as demographic changes in account, name switch, name flip, SSN changes etc. Monetary Workcards such as principal payment allocation, multiple allocations, fee waivers, balance waivers and refinance. Due date changes and extensions as well • Answering KANA emails coming from chase customers and provide accurate resolution in accordance to company procedures. • Send letters to customer informing resolutions, proofreading of letters for right capitalizations, grammar and spacing errors. • Process multiple request and internal request from other department outside CAF, NRG/ dealer request/ bankrucpy department etc. • Must be able to provide resolution within work card given ECD’s (estimated completion date) • Process monetary transfers from other departments cost center on company database.