Experience of nineteen years in IT, in education, general management, business planning, customer support, software development and consulting, focusing on business requirements and applications for industries such as telecom, finance, and manufacturing. Written many technical documents for process and quality, and done proof-reading and editing for technical documents and large proposals.Instrumental in achieving ISO 9001 2000 for an IT services company, and driving changes required for ITIL and ISO 20000 implementation. Recently started creative writing, with published content on triond.com.