I am a customer service professional with over 10 years of experience, the past 8 years being spent in the hospitality industry working at hotels in Las Vegas and California. I have worked almost that whole time as a Front Desk agent, so I have gained a lot of experience on handling complaints, concerns, questions and requests with ease. My time was spent checking guests in and out of the hotel, answering phones, running night audit reports, faxing documents, creating reservations, and handling cash and credit card transactions