Following is a summary of my skills and experiences:Excellent oral and written communication skills. Extensive experience in writing maintenance, reference, user, and product guides for software and hardware products, and creating online help, electronic training and job aids.Extensive experience working in FrameMaker, RoboHelp, Microsoft Office and other authoring tools. Highly experienced in conducting user analysis with internal/external customers and users.Experienced in time management and multi-tasking.Experienced in creating and implementing internal processes and standards.Skilled mentor and trainer of internal applications, technologies and processes.Equally effective in self-managed projects as well as in team environments.Active participator of initiatives to manage customer and employee expectations.Great problem solver, innovative, enthusiastic, adaptable, analytical, and fast learner.Experienced in working closely with people of different backgrounds and cultures.