My 15 years of progressively responsible experience and expertise in many different technological areas has allowed me to successfully hold numerous roles and responsibilities throughout my career. I have extensive industry experience in the fields of Healthcare, Insurance, Law Enforcement, Food Services, Telecommunications, Financial Services, Investment Banking, Brokerage, Manufacturing, Distribution, and State Government.In my most recent positions, I have used the ADDIE model as a base to analyze, design, develop, implement, and evaluate solutions for several enterprise-wide process, training, and technical writing projects. My creative, outside-of-the-box approach has been met with extreme client satisfaction.I have successfully designed, developed, and conducted comprehensive training to thousands of users across the United States on various topics from beginner through expert level, including policies and procedures, in-house proprietary software, Microsoft Office (Word, Excel,