Maintenance of desktops machines which involves installation of operating systems and different application software Troubleshooting the network Connectivity. Configuring and troubleshooting printer issues over network and locally. Installing and configuring Cisco VPN and troubleshooting the VPN issues Troubleshooting all H/W related issues on laptop, IBM and HP Desktops. Troubleshooting all desktop related Issues like (LAN, Internet, and Intranet, mail related, user rights issue and all hardware related issue).