Client-focused IT Professional with comprehensive experience in managing, supporting and securing Windows NT computers / networks and office productivity applications. Background includes:* Specialize in configuration and troubleshooting of network devices and servers. * Extensive experience and expertise in network, desktop and help desk support, remote assistance and ITIL.* Excellent interpersonal skills; rapid familiarity with systems/procedures; very resourceful self-starter* Hired by CompTIA as a Subject Matter Expert. Wrote content for new A+ certification exams in Chicago. * Disabled Navy veteran; honorably discharged I have over 10 years of experience in user, computer, software and network support. Part of that time I have worked for employers as LAN Administrator or Network Engineer and part of the time as an independent consultant. I have been a part-time instructor at night at a Houston college. I taught the subjects of Network Essentials, Network Security and Systems