A+ Certified Information Technology Technician with experience in computer and networking technologies. Proactive, organized, and detail-oriented problem solver that works well independently or in team dynamics to facilitate all aspects of computer support, including but not limited to troubleshooting, installations, and maintenance, Detailed knowledge of numerous software packages and operating systems, including Windows 7, Microsoft office suites and Mac OS platforms, Active Directory, Citrix and PC imaging, and AV Equipment, Support of Andriod and Iphone Deviices, Excellent Customer Service and End-User Helpdesk Support skills. Good communication and presentation skills.