An efficient call center agent who is looking to engage in a reputable work that can provide avenues for integration and skill application, and opportunities for career growth and dynamic interaction. Goal oriented and has the willingness and ability to learn, retain , and apply new information in an ever changing environment. More than 5 years total experience in the BPO industry. Handled inbound voice calls from US customers as: Sales Agent - hotel reservation (40 months); Technical Support Representative - Internet and Phone (6 months); Technical Support Representative - TV (8 months) ; Customer Service Representative - Wireless Telecoms (5 months); Telemarketer - Energy Company (5 months).