Manage large amounts of incoming phone calls 

Generate sales leads

Identify and assess customers’ needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and interactive communication

Provide accurate, valid and complete information by using the right methods/tools 

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Keep records of customer interactions, process customer accounts and file documents 

Follow communication procedures, guidelines and policies

Take the extra mile to engage customers

Present, promote and sell products/services using solid arguments to existing and prospective customers

Establish, develop and maintain positive business and customer relationships

Reach out to customer leads through cold calling

Expedite the resolution of customer problems and complaints to maximize satisfaction 

Continuously improve through feedback