I worked with the Australia's largest telecommunications company- Telstra. My expertise revolved around customer experience and data analysis. We monitored calls to provide quality output to be sent to the clients to enhance the customer experience in their business. We also created analytics based on the data input in our system. The analytics would not only fix people opportunities but other areas such as System and tools, Process, Policy, and Products. When these are minimized or fixed, business grows in such a tremendous state since the whole lot is customer-centric. I was trained for deep-dive analysis to pinpoint the pain-point of the business. I was also trained for managing team performance and BEST quality training to help the business grow in terms of people management. I also love internet research and reviews, data entry, transcription, marketing, customer support and service of any kind.