?Business Planning: Prepare annual business plan, set realistic and achievable targets with deadlines for branch staff, regularly track and review performance. ?Business Development: Identify potential customers for asset and liability products and develop business to achieve sales targets and cross sell, while ensuring proper default management and following the laid down sales process ?Profitability: Maximize revenue generation, contain cost of running the branch and ensure branch profitability through sustainable business growth. ?Service Quality: Manage customer relationships and meet internal service standards and ensure no service related complaints are received from customers. Ensure branch merchandising and coordination with marketing ?Compliance: Enforce implementation of processes in sales, service, and delivery to customer in accordance to agreed policies. ?Staff Development: Develop staff performance on KBL products/ processes and ensure refreshing their knowledge through time to time interventions. Also ascertain the training and development needs of staff, beyond branch capability and recommend them for appropriate training in order to close skill gap