Implemented and evolved high-impact strategies to target new business opportunities and new markets Presented on current promotions to the public at events and tradeshows. Took daily inbound calls and key-entered orders, faxes, backorders and credit memos for assigned accounts and clients. Consistently met and exceeded department expectations for productivity and accuracy levels. Wrote sales slips and sales contracts. Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills. Shared product knowledge with customers while making personal recommendations. Trained in negotiations and time management. Maintained friendly and professional customer interactions.