Pioneer in the BPO industry that serves a wide range of industry that needs customer service and technical assistance globally. Facilitated assistance in serving customers in placing orders online and store purchases as well as issues concerning delivery delays, accommodating customers if needed and providing outstanding customer service in each and every scenario. Ensured the highest level of customer service by going “Above and Beyond” to all inbound clients. Key achievement: Completed and Passed Macy’s Retail New Hire Training – 7th October 2011