Hi! My name is Gerlisa David. I work diligently well as Customer Service Representative in Sitel Philippines Corporation. As CSR, my job functions include identification and assessment of customers’ needs to achieve satisfaction. I am fully aware of the importance of data security, as we always keep track on the personal information of our customers. I have a very good oral and written communication skill, strong interpersonal skill, problem solving, sales concept and proficient in Microsoft Office Application (i.e. MS Excel, MS Word, Access & Outlook). I am driven and determined to meet established productivity goal in every aspect of my job responsibility.