Via web coaching (1:1 and group) or On-site: 1.1 Individual sales performance (including reactivation of lapsed customers) • Confident and customer-focused presentation and communication skills. 1.2 Presentation skills for Sales • Losing customer attention through long-winded presentations, i.e. “Death by Powerpoint”. • The ability to bring alive the value of products and services in presentations. 1.3 Negotiation and Bargaining skills Expected learning outcomes: 1.4 Outbound Telesales and Telemarketing Common challenges: • In outbound telemarketing campaigns the customer is caught by surprise: the caller therefore needs to explain the reason and benefit of the call quickly and compellingly. • As the benefits of body language cannot be taken advantage of in phone conversations, the effective use of voice is vital to the success of a call. • Inherently negative perceptions of telemarketing and telesales might have to be broken down. Expected learning outcomes: PLEASE SEND ME A MESSAGE FOR FURTHER INFORMATION