Sales consultancy

• Contact prospective customers and provide them with information on the company that they are representing and the services provided • Up-sell and cross-sell new products or services to existing customers • Generate leads ensuring that DNC lists are respected • Ensure that appropriate information is available of the product or service being endorsed • Schedule appointments with customers with a view to show them product features or offer advice • Follow up on customers who have shown interest in a particular product • Take telephone calls from new customers and provide them with information asked for • Guide potential and existing customers to determine and fulfill their purchase needs • Ensure keeping up with new product development and features • Devise sales and marketing strategies aimed at fulfilling targeted goals • Greet customers as they arrive at the store and provide information • Process returns and exchanges in accordance with cashiers • Ensure customer loyalty by providing exceptional customer services • Follow up on sales as part of an after-sales customer service program • Prepare orders for delivery to customers’ homes or offices • Ensure that products are sealed and packed appropriately and are ready for being transported • Handle merchandise preparation and inventory duties • Make sure that deliveries have been made in a time-efficient manner • Maintain and update sales logs on a periodic basis • Keep records of all conversations and interactions with customers