Communication Skills: The ability to communicate persuasively through various channels such as email, chat, phone, and social media. The tone, language, and messaging should be customer-focused.
Product Knowledge: In-depth understanding of product features, benefits, and competitors in the market.
Active Listening: The art of listening actively and empathetically to customer needs and feedback.
Customer Relationship Management: The ability to build and maintain strong customer relationships through regular communication, follow-ups, and problem-solving.
Time Management: Effective time management is key when working remotely or online as it ensures that calls, emails are answered promptly.
Adaptability: Ability to quickly adapt to changing customer needs or trends in the market.
Analytical Skills: Analyzing data and metrics to understand performance and identify trends or areas for improvement.
Technical Skills: Proficiency in using online communication tools, CRM software, and other digital tools.
Closing the Sale: The ability to close the deal and convert a potential customer into a buyer.